Proactive Protection, Seamless Performance.
Remote Monitoring and Management (RMM) services are critical to the success of small businesses in today’s technology-driven environment. An RMM service provides proactive and continuous monitoring of a business’s IT systems and networks, allowing IT service providers to remotely manage and maintain these systems.
How Remote Monitoring & Management Will Help Your Small Business
Improved system uptime
RMM services monitor systems around the clock, ensuring that they remain operational and alerting IT service providers when there is an issue. This allows service providers to resolve issues quickly, reducing downtime and improving system availability.
Increased security
RMM services include features such as patch management, antivirus, and malware protection, which help protect against cyber threats. This is especially important for small businesses, which are often targeted by cybercriminals due to their perceived vulnerability.
Reduced IT costs
RMM services can help small businesses reduce their IT costs by automating tasks such as patch management and software updates. This reduces the need for manual intervention, freeing up IT staff to focus on more important tasks.
Improved productivity
RMM services can help improve the productivity of small businesses by ensuring that IT systems are running smoothly and that issues are resolved quickly. This reduces the time employees spend dealing with IT problems, allowing them to focus on their core tasks.
Better resource allocation
RMM services can provide small businesses with valuable insights into their IT systems, allowing them to make better decisions about resource allocation. For example, they can identify systems that are underutilized and reallocate resources to more critical systems.
Competitive advantage
Small businesses that use RMM services are better positioned to compete with larger businesses that have more extensive IT resources. RMM services can help level the playing field by providing small businesses with access to advanced IT management tools and services.
24/7 Monitoring
Ensure seamless IT system monitoring with our Remote Monitoring and Management (RMM) tool, available 24/7. With our RMM tool, we can identify and promptly address issues as soon as they arise.
Automated Patch Management
Automate the patch management process with to keep your systems up-to-date and secure at all times. Our RMM solution streamlines the patch management process, ensuring that your systems are always protected from vulnerabilities and other security risks.
Real-Time Alerts
We receive real-time alerts whenever issues are detected with our Remote Monitoring and Management (RMM) tool. Our RMM solution is designed to notify our team immediately, enabling us to promptly investigate and resolve any problems that may arise.
Antivirus & Malware Protection
Keep your systems protected from security breaches with our Remote Monitoring and Management (RMM) tool, equipped with antivirus and malware protection. Our RMM solution provides advanced security measures to prevent potential threats from compromising your systems, giving ypu peace of mind knowing that your business operations are secure
Asset Inventory & Management
Simplify IT asset managemen with our Remote Monitoring and Management (RMM) tool, equipped with a comprehensive asset inventory feature. Our RMM solution provides us with complete visibility of your IT assets, making it easier to manage and maintain your systems. With our RMM tool, we can keep track of hardware and software components, ensure proper maintenance, and make informed decisions regarding IT asset management.
Remote Access & Control
Experience seamless IT support with our Remote Monitoring and Management (RMM) tool, equipped with remote access and control capabilities. Our RMM solution enables us to troubleshoot and resolve issues quickly and efficiently, without needing to visit your business. With our RMM tool, we can remotely access and control your clients’ systems, saving time and resources while providing exceptional IT support.
Frequently Asked Questions
What type of monitoring and management does the RMM service provide?
We monitor your systems for common problems. We get notifications for such issues as apps crashing, overheating, high memory usage, low storage, and more. Your system is kept up to date with the latest patches for your operating system as well as commonly used apps. Last but definitely not least, we install antivirus endpoint protection to protect your system.
Should any issues arise that are not detected and fixed before you notice them, we can remote into your computer into your computer to get you up and running.
How does the RMM service handle alerts and notifications when an issue is detected?
Our team receives notifications whenever any issue is detected. These notifications are sent to our phones 24/7 so we can fix the issue ASAP.
What type of security measures does the RMM service offer?
For small businesses, information security is a crucial concern. At Greenshields.TECH we prioritize security by using cutting-edge technology and enforcing security policies for staff and end-users. To ensure security compliance, we employ industry-standard encryption, attack protection systems, security policies, and multi-factor authentication mechanisms.
Can the RMM service be customized to meet the specific needs of the business?
Yes. At onboarding we will consult with you to ensure that our service meets your every need. Common requirements include monitoring certain business-critical systems to ensure they are never down, automatic patching of updates, and ensuring updates are performed after hours. While we are confident we can meet the needs of any small business, if we find we cannot we will let you know. We will not charge you for an inadequate service.
Does the RMM service include patch management and software updates?
Yes. We will perform regular updates to the OS as well as provide updates to all commonly used software such as Adobe products, Microsoft Office, LibreOffice, web browsers, and more. We may not be able to automatically update niche software.
How does the RMM service handle remote access and control of systems?
During onboarding we will install a small app on all of your systems. This app connects to our RMM service. In addition to allowing us to view events and receive alerts this app also allows us remote control of your system. This access can be configured to be off, allow us to connect at any time, or require you to approve our connection request before taking control.
What type of reporting and analytics does the RMM service provide?
We can create reports and send them to you at any time. Reports and analytics available include installed applications, memory usage, drive usage, patch history, and more. If you have any questions about the reports we can generate feel free to contact us.
Why Choose Greenshields.TECH
At Greenshields.TECH, we understand that small businesses face a unique set of challenges when it comes to managing their technology and online presence. That’s why we’ve developed a suite of comprehensive tech support and WordPress maintenance services, specifically tailored to address the needs of small businesses.
Our goal is to provide you with reliable, efficient, and customized solutions that help you stay focused on growing your business, while we take care of the technology that powers it. We’re here to ensure your systems run smoothly and your website remains up-to-date and secure, allowing you to thrive in a competitive market.